Managing Client Expectations

Managing Client Expectations

URLEmail We’ve all been there: our best client calls asking for a sit-down regarding the last project or purchase. As a business owner, it’s a stomach-dropping moment; mind racing over the past delivery: Did we mess up? Did the product fail? Were we good enough? It’s never a happy ownership moment when the client initiates a review. Sometimes, the fixes can be easy. Patch a tear, add a comma, straighten a sign. Other times the fix can be a bear. The client hates the final product and wants a major rework, or-gulp!-a refund. The time to manage your client’s expectations

3 Must Haves For A Successful Business

URLEmail I guess you could say I grew up eating, drinking and sleeping business. Ever since I can remember everyone I knew owned businesses. My grandparents owned a finance company, that was started by my grandfather’s parents. My aunt and uncle owned a furniture store. My parent owns rock quarries that his father started and my sister and her husband are buying. My mom owned her own salon. My brother has owned businesses, my husband has owned businesses…I think you are starting to get the picture. Our family holidays and dinners are all business chatter. Taxes, employees, customers, great years, bad

Motivating Your Employees to Get Involved in Strategic Planning

Featured Image- Motivating your employees to get involved in Strategic Planning

URLEmail It is vital these days for businesses of all sizes to plan ahead and have the right strategies in place in order to boost business success. Competition is stiff no matter what sector you are in, which means that developing effective strategies is vital. However, this is not something that you can do alone – you also need to try and get your employees on board to help with strategic planning and implementation. As all business owners know, your employees are the lifeblood of your company. With this in mind, it is important to involve them in the growth

5 Communication Secrets All Coaches Need to Know

Being a great leader and having great coaching skills are important, but to be truly successful you need to know how to be a great communicator. What will help position you as an expert coach? Just a few communication secrets. Secret #1: Know your audience It isn’t about sounding important and using fancy metaphors. It’s knowing who you are communicating to. What is important to them? What do they want? What are their aspirations and dreams? What are their challenges? When you know your audience well, you start communicating with them on an emotional level, which is critical to building

6 Tips for Establishing a Solid Online Reputation

online reputation

~by Dixie Somers~ . As a business owner, you may understand that information posted on the Internet about your company can make or break you. People respond well to positive reviews, and they’ll carefully avoid companies that have a negative reputation online. Fortunately, there are some steps you can take to safeguard your company’s reputation and encourage more positive information online. 1. Monitor Facebook Facebook is the single largest social media site with 1.44 billion people actively using it every month. You can use your Facebook business account to get your information out to customers, improve brand awareness and promote

A Cohesive Marketing Strategy Can Help You Reach Your Goals

Cohesive Marketing Strategy

~by Haley Lynn Gray~ . All too often I see businesses taking a spray and pray approach to their marketing strategy. They hire 14 different people to handle their marketing, but these 14 people aren’t familiar with all of the components of their customer’s marketing. And then they try to pick the “best of breed” among all of the different providers. Unfortunately, this can be a very costly maneuver, and it can also take a lot of time to manage. It may make you feel better to have a dozen different people working on Facebook ad campaigns, but the reality

How to Get Your First Speaking Gigs

speaking gigs

~by Deb Bixler~ . Becoming a public speaker is something that many aspire to but few take action on. Whether you are a direct sales consultant who would like to speak for leads, or a leader and a trainer ready to take that next step, getting that first speaking engagement on the calendar may be daunting. Get Your First Speaking Gigs The simplest – and most foolproof I might add – way to date your first speaking engagement is to reach out to local clubs and groups who have monthly meetings and offer yourself as a free speaker. Every Kiwanis,

4 Ways the Best Business Owners Manage Projects Effectively

manage projects

~by Rachelle Wilber~ . As a business owner, you will eventually start a project intended to grow the company. Perhaps you’ve already completed your first project but were left completely exhausted from all the problems that arose. Fortunately, running projects doesn’t have to be stressful. If you implement the following project management tips, your next or first project will run more smoothly. 1. Use a Project Definition Document for Planning Some people make the mistake of jumping into a project without planning. Although planning might not be the most exciting step to you, it will save you a tremendous amount

PR Tips for When Your Business is Facing a Crisis

public relations disaster

~by Mila Payton~ . A public relations disaster is a company’s biggest nightmare. Such a crisis usually leads to lowered public approval ratings and internal management difficulties, and in severe cases may even threaten the continued existence of the business itself. That’s why it is imperative to know just how to react whenever a PR problem rears its ugly head. With that in mind, here are some battle-tested PR strategies for just such an occasion: Listen to what the people are saying As one of the most important business acronyms around, WOM (also known as “word of mouth”) can make

Why Facebook Live Videos are a Powerful Marketing Tool

Facebook Live Videos

~by Haley Lynn Gray~ . Facebook Live Videos are one of the newest tools that Facebook has unleashed on the world, and it is a massively powerful tool for promoting your business. When you use Facebook Live on your business page, anyone who has liked your page has your Facebook Live pop to the top of their Facebook feed for the duration of the time that you’re live. If you do this from your personal page, all of your friends see it. If you do it in a group, all of the group members see it.   Imagine the power