5 Official Key Benefits of VoIP Systems for Small Businesses

SMiling Woman in White Blazer Talking on her Cell Phone and Holding a Tablet Outside
July 7, 2020
83 / 100

Although many businesses primarily rely on email, IM, and social media to interact with customers, and resort to various chat tools and project management software for internal communication, phone systems are still pivotal for companies of all sizes. Improving communication is one of the main goals of every organization, especially in the era of remote work, business growth, and companies looking for ways to reduce their expenses.   

In the past few years, the rise of Voice over Internet Protocol (VoIP) technology has enabled companies to transform how they interact and to improve in-house and external relationships as a result. Understanding how VoIP-based phone systems can benefit your own organization can help you make the switch and enable your teams and your customers to enjoy the many perks of streamlined communication.  

Lowering your expenditures 

Perhaps the main reason why so many companies are switching to VoIP is its cost-effectiveness. Companies today fear that they’ll have to cover large utility bills for phone calls that last long, and it’s often difficult to predict those expenses from month to month for smaller, new businesses. With VoIP, you pay a fixed monthly fee depending on your number of users, and thus have greater control over your budget. 

Not to mention being able to use your existing devices such as smartphones and computers instead of investing in costly and not very durable hardware and phone systems. Cutting costs in this way means that you’re able to allocate your funds elsewhere without jeopardizing your communication quality.  

Multiple functionalities in one system 

When you switch from your regular phone system to VoIP, you’ll notice the immense effect on your space: no more clutter of hardware and wiring taking up all of your office space. Unlike cumbersome phone systems that have only one purpose, these sleek small business VoIP solutions actually offer a wide array of added benefits to expand your communication from calls to texting, emails, and video calls. 

It’s one solution packed with options that can streamline any small business’s communications and help improve how your customer support teams operate every day. It allows you to check your voicemail via your email account or set up a video call with dozens of participants. Data from built-in analytics tools can be used to improve your calling experience over time. 

Enabling remote collaboration  

On one hand, you have your PM tools for efficient collaboration among your in-office staff and remote employees or freelancers. With VoIP, you can include all of your remote staff in any interactions relevant for their work. That means that they can use their smartphones or their own computers at home, and not have to be present at the office to work productively. All they need is a stable Internet connection wherever they choose to work, and they’re all set. 

Such high levels of flexibility help businesses communicate with their remote teams more easily, all the while enabling greater productivity, and motivating remote employees to collaborate with your office staff. Additionally, if one of your employees heads to a conference, using a dedicated app for your VoIP system allows you to communicate freely or at a very low cost at any time, with the same call quality, making these trips far less stressful for all those involved.  

Increased call quality 

The technology used nowadays to build a VoIP system for your small business greatly surpasses the old-school technology used in your traditional landline systems. This allows you to improve the call quality when using these advanced solutions. Your customer support teams can have an easier time resolving customer queries, while your remote teams can communicate easily with your office staff.  

The end result? Increased satisfaction on all ends, since a customer that is able to reach your agents and communicate without disruptions is a much more satisfied one. Plus, your employees can seamlessly interact, via any available VoIP feature in your system, be it calling, faxing, emailing, or texting.  

Security and stability  

What many business owners fear is that Internet-based interactions can be jeopardized both in terms of stability and security depending on your network quality. However, analog technology is overwhelmingly outdated whereas all things digital advance at a staggering rate, enabling more refined encryption solutions for the information exchanged through online channels. At the same time, the quality of your Internet connection will determine the call quality, and most small businesses initially invest in superb Internet packages since their operations already heavily depend on the Internet. 

Since VoIP allows you to make calls from any device you have and to anyone in the world, using the Internet as your means of communication is the most stable and secure manner to do so. Plus, you can have your phone calls recorded in case you want added security and more detailed records for your business.   

Small businesses need reliable, cost-effective solutions in order to grow and provide an even better service to their customers. Boosting internal relationships for small-scale organizations is another necessity so that employee retention increases and they can continue focusing on innovation and issues at hand. All of that is possible with VoIP technology, which will transform how you communicate inside and outside of your business, hence the need to consider implementing it in the months to come. 

Categories

More Posts:

7 Reasons Why a Cloud Management System Is Important for Your Business

Regardless of how big or small some company is, a cloud management system is very helpful in achieving business goals and keeping up competitiveness in today’s digital market.

Elements That Should Be Part of Your Company Retreat

A company retreat is an excellent opportunity for team-building, learning new skills, and fostering relationships between colleagues. Whether your team is large or small, a well-planned retreat can be an invaluable investment in your company's success. We will explore...

How to Make Employee Health a Priority

Prioritizing employee health is crucial for creating a healthy and productive work environment. By investing in the health and wellbeing of your employees, you can improve morale, reduce absenteeism, and build a positive company culture. Here are some tips on how to...

Why You Should Run Your Business on the Latest Technology

In today's fast-paced business environment, keeping up with technological advancements is essential for success. Implementing the latest technology can offer numerous benefits, such as improved productivity, enhanced data security, and reduced costs.  Improve...

5 Unexpected Industries That Need Social Media Marketing

In today’s digital age, social media has become an essential tool for businesses to connect with their target audience and promote their products or services. While it’s common to see industries like retail, hospitality, and entertainment using social media for marketing, there are several unexpected industries that can also benefit from social media marketing.

How to Create a Professional Image When Building Your Brand

First impressions matter, especially in business. So, let's explore how to create an image that sparks trust, admiration, and success. Dive into the depths of brand-building with determination and drive, blossoming into a professional powerhouse.  Build a Positive...

Why Companies No Longer Give Workers a Pension

Pensions would seem to be a thing of the past. You may hear an older person talk about getting their pension, but it’s not anything almost anyone these days can access. They used to be fairly commonplace, however, so what changed? Why do companies not offer their...

Signs it’s Time to Find a New Office Space

For any business owner, their office space is an essential aspect of success. It's the place where you and your team devote countless hours a day working alongside clients or partners. In some cases, it may be time to relocate to a different workspace. Here are...

Why Now is the Time to Make Your Office Green

Going green has never been more opportune! Now that environmental issues and our contributions to climate change are gaining international recognition, businesses across the world have begun shifting their practices toward sustainability. If you're contemplating...

How to Keep Your Business Safe From Cybersecurity Threats

How to Keep Your Business Safe From Cybersecurity Threats Find more business software and technology tips at Leadership Girl. Cybersecurity is a major concern for businesses big and small. Every year brings a new record number of cyber attacks and by 2025, cybercrime...
Elements That Should Be Part of Your Company Retreat

Elements That Should Be Part of Your Company Retreat

A company retreat is an excellent opportunity for team-building, learning new skills, and fostering relationships between colleagues. Whether your team is large or small, a well-planned retreat can be an invaluable investment in your company's success. We will explore...

How to Make Employee Health a Priority

How to Make Employee Health a Priority

Prioritizing employee health is crucial for creating a healthy and productive work environment. By investing in the health and wellbeing of your employees, you can improve morale, reduce absenteeism, and build a positive company culture. Here are some tips on how to...

5 Unexpected Industries That Need Social Media Marketing

5 Unexpected Industries That Need Social Media Marketing

In today’s digital age, social media has become an essential tool for businesses to connect with their target audience and promote their products or services. While it’s common to see industries like retail, hospitality, and entertainment using social media for marketing, there are several unexpected industries that can also benefit from social media marketing.

Why Now is the Time to Make Your Office Green

Why Now is the Time to Make Your Office Green

Going green has never been more opportune! Now that environmental issues and our contributions to climate change are gaining international recognition, businesses across the world have begun shifting their practices toward sustainability. If you're contemplating...

All Categories

Business Operations

Entrepreneur Interviews

Marketing, Networking, & Social Media

Self Care & Personal Development

Working Moms

Business Software and Technology

Entrepreneurship & Small Business

Organizing Tips

Sales

Career Building

Family Businesses

Inspiration

Starting Your Own Business

Work-Life Balance

Communication

Hiring Help

Management & Leadership

Time Management & Priorities

Women in Leadership

Recent Posts

Elements That Should Be Part of Your Company Retreat

Elements That Should Be Part of Your Company Retreat

A company retreat is an excellent opportunity for team-building, learning new skills, and fostering relationships between colleagues. Whether your team is large or small, a well-planned retreat can be an invaluable investment in your company's success. We will explore...

How to Make Employee Health a Priority

How to Make Employee Health a Priority

Prioritizing employee health is crucial for creating a healthy and productive work environment. By investing in the health and wellbeing of your employees, you can improve morale, reduce absenteeism, and build a positive company culture. Here are some tips on how to...

Why You Should Run Your Business on the Latest Technology

Why You Should Run Your Business on the Latest Technology

In today's fast-paced business environment, keeping up with technological advancements is essential for success. Implementing the latest technology can offer numerous benefits, such as improved productivity, enhanced data security, and reduced costs.  Improve...

What are local links and how to earn them

What are local links and how to earn them

What local links are and how they might assist local businesses develop an efficient SEO strategy are covered in this article. Local links allow visitors to learn more about a region and its businesses by connecting websites from the same area that are relevant to one another. They must be pertinent to the neighbourhood and offer valuable resources or information. Content marketing, reviews, sponsored content, social media, and directories are all ways to generate local links.

Ways for Increasing Property Management Lead Generation

Ways for Increasing Property Management Lead Generation

Property management is not a simple job, there are multiple tasks that a property manager should complete for various property investors. Marketing is one of the difficult parts, but it’s crucial. You can only attract tenants to your property and gain income after you have generated leads. Therefore, you should try your best to come up with smart and effective strategies to get your company known.