Category: Communication

Every 7 Seconds: Knowing Your Customer

Every 7 Seconds: Knowing Your Customer. This is a great article from David Brier on how he helped us develop the brand and name for Extension Of You Home Care, Inc. We started off with a working name of Hope, Love, Grace, Inc.  But that wasn’t really descriptive of what we were trying to achieve.…
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You’re a Bad Customer and You Don’t Even Know It | LinkedIn

You’re a Bad Customer and You Don’t Even Know It | LinkedIn. What’s up with that?  A bad customer, and I didn’t even know it?  Apparently so.  I just wish that things like expected tips were either a part of the bill already, or clearly laid out before me, but they aren’t, so I am…
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Stop Using These 30 Phrases At Work! | LinkedIn

Stop Using These 30 Phrases At Work! | LinkedIn. Oh my gosh!  I love this article. Some of  these phrases drive me up a wall. Going forward Drill-down End of play Touch base It’s on my radar No brainer Best of breed Low hanging fruit Reach out Dive deeper Think outside the box Positive momentum…
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Own Your Mistakes

I’ll be the first person to admit, I’m not perfect.  I make mistakes.  I definitely make more mistakes than I would like. Sometimes, it’s frankly humiliating.  What I do when I make those mistakes is apologize first.  Then I try to figure out damage control.  In short, I own my mistakes.  You should own your…
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How to Use the Power of Powerless Communication | LinkedIn

How to Use the Power of Powerless Communication | LinkedIn. This is an interesting article on “Powerless” communication. I think that it’s really great, because I tend to use some of those techniques to get people to do what I want them to do.  Now, to be fair, in some cases I’ve learned that I…
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Say What You Mean And Mean What You Say

One of the things that drives me wild in life, and particularly in the work environment are people who tell little white lies.  Or half truths.  If you ask them to do something, they may nod, or say yes, then somehow it never happens.  Often.  Why is that?  I know that certain cultures have a…
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Think Before You Speak

One thing that really makes me cringe in the workplace is people- NOT-  thinking before they speak.  They say things that have much broader implications and interpretations.  They make sweeping statements, and broad generalizations.  They will make personal attacks.  They are vulgar in their commentary, and frankly downright rude at times. Words Maim.  They cut…
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5 Tips to Build Relationships at Work

One of the keys of a good leader is someone who cares for those around themselves, and who has relationships with others.  You can tell a lot about a person by how they treat others.  Networking and building relationships doesn’t necessarily come naturally, especially to women.  So what is a person to do?