Category: Customer Service

Focusing on What Matters: The Customer Experience

Focusing on What Matters: The Customer Experience

For example, in the modern era, with big data and personalization revolutionizing the business landscape, businesses great and small are deciding to focus their efforts on an essential element in order to remain profitable: the customer experience.

Negative Customer Reviews

7 Tips for Responding to Negative Customer Reviews

How a business reacts to negative reviews can significantly impact future consumer perceptions of your company’s customer service and brand. Here are some general tips for responding to negative reviews.

Customer's Experience

Tips for Enhancing Your Customers’ Experience

Without customers, you’re going to have a tough time keeping your business afloat. It takes loyalty and interest in order for people to continue using your brand. Regardless of what product or service you offer, there are some great ways that you can enhance your customers’ experience.

Tips to Create a Better Customer Experience

What makes one company stand out from another? In any given industry, you’re likely delivering similar products and services as your competitors, often at equivalent price points. There’s a good chance you operate through analogous delivery models, and if you’re in a particularly small business ecosystem, you’re dipping into the same talent pool when recruiting. …
Read more

Top 5 Secrets Revealed to Please Your Customers and Grow Your Business Website

The most important aspect of growing your business is to have happy customers and keep them happy. Satisfied customers are the holy grail for any company. When your customer interacts with you and leaves happy, not only are they more likely to be repeat customers, but also recommend your business to their friends.  But for…
Read more

Managing Client Expectations

We’ve all been there: our best client calls asking for a sit-down regarding the last project or purchase. As a business owner, it’s a stomach-dropping moment; mind racing over the past delivery: Did we mess up? Did the product fail? Were we good enough? It’s never a happy ownership moment when the client initiates a…
Read more

The Complete Guide to Automating Your Amazon Business in 4 Simple Steps

~ by Skubana ~ Meta: Wondering how to automate your Amazon business? In this in-depth guide we cover the most important parts of successful automation. Facebook: Do you want to automate your Amazon business but you’re unsure where to start? Are there any pitfalls? Have you missed anything out? In this complete guide to automating your Amazon…
Read more

How To Get Better Online Reviews

One of the most powerful ways to maintain your company’s reputation is through your online reviews. Positive customer reviews are a tool to build a loyal customer base, motivate new customers to check you out, and improve your presence in Google rankings. Engaging with your online reviews is an opportunity to start a conversation with…
Read more

The Dos & Don’ts of Public Relations Crisis Management

The phrase “PR disaster” was perhaps never used more than it was last month when United Airlines forcibly dragged a passenger off of a flight, not because of any transgression he’d committed, but because the airline had purposefully overbooked the flight. The video of the incident would have been a disaster in and of itself,…
Read more

Understanding the Science of Attracting Customers to Your Business

~by Hannah Whittenly~ . Discovering exactly what customers find most appealing has always been a challenge for business marketers. This is especially true today when major headlines and digital reach can rapidly transform consumer expectations. A glimpse into behavioral psychology, however, has offered some insights into why customers choose one business over another. Here are…
Read more