How Can WiFi for Construction Sites Improve Customer Service within the Construction Industry

WiFi for Construction Sites
April 24, 2021
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Any successful business in the construction industry should understand the importance of employee and customer activities. Employees are responsible for carrying out the construction work while the clients give feedback and make referrals among other things.

You can expect high productivity when you enable both parties to fulfill their roles seamlessly, and that can be achieved with WiFi for construction sites. The construction industry has evolved to make it a must-have for sites to have a good WiFi connection.

Your construction company and employees can utilize the availability of impressive on-site WiFi to speedily resolve customer concerns. Furthermore, it makes clients trust you more since you can build a good track record by preventing setbacks that typically arise. How’s that possible?

Let’s go through some of the ways that having excellent WiFi on construction sites can improve the quality of customer service in the industry.

1. Fast and Effective Communication

Contractors and the workforce are constantly communicating back and forth throughout the implementation of a project. A reliable WiFi connection will make that communication fast and more effective. That way, the entire construction team can be on the same page about the progress of projects. You can live stream activities from anywhere on the construction site to allow for real-time analysis of the conditions.

Live streaming also makes it possible for the IT division to seamlessly monitor multiple security systems all over the construction site. It gives contractors the ability to direct several arms of a project without missing out on anything. Besides, employees are more likely to miss important email notifications about changes in the project without a reliable construction site WiFi solution.

Additionally, with live streaming available on sites, it allows construction sites to implement CCTV as a security protocol to monitor activity on-site and ensure that nobody is entering the premises out of working hours. Implementing these security measures is essential since unfortunately, UK construction site theft is quite a common occurrence and can cost the industry up to £800m a year!

2. Cheaper than fixed-lines

When it comes to saving costs in the construction industry, the last place anyone ever looks is on-site communication. Depending on the duration and nature of your construction project, installing fixed lines for communication is usually not the better option. Fixed lines are time-consuming and relatively costly to install.

Having an excellent construction site WiFi resolves the problem of immobility when dealing with fixed lines, and it doesn’t cost as much. Asides from being cost-effective, on-site WiFi is easy to maintain since the routers are not as susceptible to damage on the site as cables.

3. Make better sales

Developers will need to update clients on the progress of projects, and on-site WiFi makes this super convenient. You can also showcase your good sales record to improve your company’s image in the industry.

In turn, that will lure even more clients to contract with you since they feel comfortable hiring your company and having a good experience. It also makes it easy for prospects to trust your expertise.

4. Increased data sharing speed and installation

Many projects get delayed for no other reason than a slow Internet connection. It is essential that the workforce, contractors, and customers can share data among each other at a fast speed.

This is especially if some devices are being remotely controlled through an Internet connection. On-site WiFi means that you can guarantee a high Internet speed which is good for the overall success of the project.

5. No Geographic Boundaries

When it comes to fixed lines, there are some geographic boundaries to the network reach. That can pose several problems for contractors and clients monitoring projects from distant locations. Construction site 4G WiFi is a smart investment for your building company because it means your employees can work anywhere.

In the event of a poor 4G signal, an extra antenna can be installed to make the connectivity more robust. Besides, studies predict that 5G technology in conjunction with IoT (Internet of Things) will overcome the majority of the current network barriers.

6. Suitable for short-term contracts

Setting up an IT office when using fixed lines will make it difficult for building companies to take up temporary building projects. The cost of digging new trenches and laying cables all over is easily avoidable by considering modern Wifi solutions. Since WiFi installations take so little time, they can be done without majorly affecting the progress of the project.

Likewise, the routers and connections can be easily uninstalled after a project is completed. That makes them suitable for short-term contracts. When a new building project calls, you can simply set up the connection again in no time.

7. Information on-the-go

Paper plans and documentation are difficult to keep up within the modern construction industry. Not only do they occupy more space than necessary, but the paper plan is challenging to distribute among employees dynamically. It’s also challenging to edit paper documents and quickly inform workers of necessary changes.

With construction WiFi solutions implemented on your building site, you don’t have any need for paper. By using tablets and smartphones, contractors and the workforce can easily access and distribute information on-demand.

8. Employee benefits

Like customers, employees also stand to gain a lot from construction WiFi solutions. For instance, it frees their hands and allows more mobility in the workforce. That way, they are more efficient at their designated stations.

Besides, the installation takes up so little space and permits employees to remotely control devices to carry out tasks that may be dangerous otherwise. Employees are also better protected from hearing impairments since they can maintain communication with noise-canceling headphones while working near dangerous noise. That technology also helps to keep workers updated with work plans in the event of a sudden change.

In Closing

Customer service is a key factor in the success of any construction project. When selecting your WiFi service provider for your construction site, you must pay attention to their customer service reports. In the event of a breakdown, you would need your service provider to respond with a fix as quickly as possible to prevent any delay to your projects. It is recommended that you select providers that can assign an account manager to collaborate with the IT team in resolving emergencies and restoring proper workflow.

Before making a final selection, you should also review their support packages, if they have any. Overall, you’ll spend less and benefit much more productivity by using WiFi for construction sites instead of fixed communication lines that limit mobility and flexibility.

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