How to Delight Your Clients With Every Project

"How to Delight Your Clients With Every Project" Watercolor Eggs with Faces Graphic

Keeping your current clients is way easier than getting new clients, so ensuring your clients are happy with your service is very important for retention. Go above and beyond to please your clients so they keep coming back to you for years. Here are 5 ways to keep your current clients happy.

Ask Questions Before & During the Project

Make sure you’re asking questions about your new project, both before and during the work. Don’t be afraid to ask questions – instead of making assumptions, asking questions will help to ensure the work is being done to the client’s expectations. Just as important as asking these questions is listening to their answers and implementing them accurately.

Most customers want exactly what they expect, the first time around, and will not allow for mistakes or do-overs. Ask lots of questions to ensure you know exactly what your clients wants and the results they expect.

Communicate With Conviction

As they say, sometimes it’s not what you say, but how you say it. This can be especially true when working with clients. Focus on positive, clear, and concise communication. Say what you mean and mean what you say, but be aware of your tone, especially in emails and text messages. Sometimes things can be misread and the meaning misconstrued. Reread your messages prior to sending them and add as much detail as possible to eliminate confusion.

For example, maybe you can’t work on a project after 6pm on Mondays and Wednesdays. Instead, say you can work until 6pm on Mondays and Wednesdays and any other time on Tuesdays, Thursdays, and Fridays. Then ask how this works for their project timeline. Not using a tiny contraction in your communications with your clients may seem like something very insignificant, but it changes the way a customer views you from someone that can’t get something done to someone that does – as someone that can make things happen in a positive way.

Deliver the Project As Promised & More

In a vast majority of projects or with most clients, all you need to do is follow through with the project or work as discussed, and on time, to make them happy. If you’re looking to exceed their expectations, however, you’ll want to go above and beyond. For example, this could be by doing more words in a blog post, creating your own graphics, giving more hours for the same cost, or turning the project in ahead of deadline. This will make your client feel that you are worth every penny they invested in you and more, and will keep them coming back.

Don’t Forget to Follow Up

No matter which business you enter into, you’ll learn the truth to the phrase, “The fortune is in the follow-up.” If you want a one-time sale, that’s fine, but it’s the return customers that will keep you in business. Clients that keep you on for recurring projects or return over and over again to use your services or goods are how you’re going to make the most money at your freelancing or small business, so be sure you’re following up with each client after the work is completed.

Following up can be as easy as a quick email or phone call to check in on how they feel about your product or service. You can make sure nothing was missing or wrong, then  be sure to mention  what other products or services you provide in case they find a need for your services again. The simple email or call will give them a reminder of how happy you made them before and to hire you again.

Keep in Touch

Just as in friendships and other relationships, staying in touch with your clients is an essential part of repeat customer work. You’ll be the one that does this while many other freelancers or business will not take two minutes to send an email just to say hello, leave a friendly voicemail after hours, or send a Christmas card. This really shows how appreciated your client is and will remind them that even when you’re not working for them, they are still important to you and your business.

What other ways do you go above and beyond with your customers? Share in the comments section below.


All Categories

Business Operations

Entrepreneur Interviews

Marketing, Networking, & Social Media

Self Care & Personal Development

Working Moms

Business Software and Technology

Entrepreneurship & Small Business

Organizing Tips


Career Building

Family Businesses


Starting Your Own Business

Work-Life Balance


Hiring Help

Management & Leadership

Time Management & Priorities

Women in Leadership

Recent Posts

Want To Sell Property Fast?  Do These 5 Things

Want To Sell Property Fast? Do These 5 Things

Mike Johnson is a freelance writer and human rights activist and enthusiast. Through his extensive research and commitment to the field of law, Mike has established himself as a well-decorated writer in this field. Mike currently settles in Las Vegas.

Generations of Success: The Unique Charms of Family-Run Home Businesses

Generations of Success: The Unique Charms of Family-Run Home Businesses

The blog celebrates the heartwarming essence of family-run home businesses. It delves into their special qualities: the personal touch they offer, the deep expertise passed through generations, the cozy and inviting atmosphere they create, their integral role in the community, adaptability, genuine passion, meticulous care in crafting goods, and the captivating stories woven into their existence. Supporting these businesses isn’t just about transactions; it’s about nurturing the soul of our communities, preserving traditions, and embracing authenticity in a world that sometimes feels distant.

How Mastering the Alchemy of Car Finance and Insurance Transforms You Into a Savvy Owner

How Mastering the Alchemy of Car Finance and Insurance Transforms You Into a Savvy Owner

This essential read delves into the intricacies of navigating car loans, understanding insurance policies, and making informed decisions that lead to significant savings and wise investments. Whether you’re a first-time buyer or a seasoned vehicle owner, our insights will equip you with the knowledge to manage your automotive finances like a pro, ensuring peace of mind and financial savvy in your journey as a car owner.

10 Ways to Enhance Your Customer Service

10 Ways to Enhance Your Customer Service

In the dynamic landscape of business, customer service remains a linchpin for success. The ten strategies we’ve discussed here provide a roadmap to enhancing your business’s customer service capabilities. From fostering a positive company culture to personalizing your services and leveraging technology to assist, by continuously refining your approach to customer service, you can differentiate your business in a crowded marketplace.

Tactics to Skyrocket Your On-Demand Beauty App Installs

Tactics to Skyrocket Your On-Demand Beauty App Installs

Dive deep into effective marketing techniques, user engagement strategies, and optimization tips to drive success in the competitive app landscape. Unlock the secrets to increasing app visibility and attracting more users to elevate your salon business to new heights.