Tag: customer experience

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How to Use Customer Information to Your Advantage

These days, everyone is talking about data. It’s clear that data about your customers is important. There are hundreds of companies out there that promise to help you gather and process customer data. But at the end of the day, what are you going to do with it?

Focusing on What Matters: The Customer Experience

Focusing on What Matters: The Customer Experience

For example, in the modern era, with big data and personalization revolutionizing the business landscape, businesses great and small are deciding to focus their efforts on an essential element in order to remain profitable: the customer experience.

Customer Experiences

How Technology Can Help You Improve Customer Experiences

~by Dixie Somers~ . You can get distracted by all the new technology that comes along for use in your business. The best way to sustain business and boost revenue is through customer retention. Loyal customers provide ten times more value than an initial purchase. That requires delivering excellent customer service on a daily basis.…
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