Tag: customer service

How To Get Better Online Reviews

One of the most powerful ways to maintain your company’s reputation is through your online reviews. Positive customer reviews are a tool to build a loyal customer base, motivate new customers to check you out, and improve your presence in Google rankings. Engaging with your online reviews is an opportunity to start a conversation with…
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4 Ways to Listen to Your Customer

~by Haley Lynn Gray~ When learning the lessons of becoming an entrepreneur, one of the most important is how to listen to your customers’ wants and needs. Listening to your customers can transform your business, but how do you get started with what can be such a difficult lesson to learn?   Listening to your…
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The Dos & Don’ts of Public Relations Crisis Management

The phrase “PR disaster” was perhaps never used more than it was last month when United Airlines forcibly dragged a passenger off of a flight, not because of any transgression he’d committed, but because the airline had purposefully overbooked the flight. The video of the incident would have been a disaster in and of itself,…
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How to Make Your Business Stand Out with the Right Branding Techniques

~by Emma Miller~ . The brand is the most valuable asset for most businesses. Its main purpose is to share company’s messages and make it stand out from the competition. Although most entrepreneurs think that branding only requires creating a memorable logo design, this process goes far beyond a company’s visual identity. Branding defines the…
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Understanding the Science of Attracting Customers to Your Business

~by Hannah Whittenly~ . Discovering exactly what customers find most appealing has always been a challenge for business marketers. This is especially true today when major headlines and digital reach can rapidly transform consumer expectations. A glimpse into behavioral psychology, however, has offered some insights into why customers choose one business over another. Here are…
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rude customers

4 Tips for Dealing with and Surviving Rude Customers

~by Bryan Peterson~ . These days, quality customer service is often what sets a company apart from its competitors. No one is willing to put up with poor customer service when there’s another company two miles up the road that offers the same service. Every person in retail knows that they’ll deal with irate customers…
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customer service

Customer Service: Why is the Customer Always Right?

~by Lizzie Weakley~ . The heart of every business lies in sales, and the key to great sales is competent customer service. Unfortunately, many business owners leave customer service out of the equation. Understand that omitting customer service can have a major impact on the success of your business, especially in today’s highly competitive age.…
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Raving fans

How to Turn Your Clients into Raving Fans

~by Haley Lynn Gray~ . Your current clients are your best referral sources and resources for more clients. If you treat them well and provide good customer service, they’re likely to thank you many times over and help you grow your business by leaps and bounds. But, you have to do a few things to…
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What You Need to Know About Your Business’s Brand

~by Donya Zimmerman~ The most important aspect of a small business is its brand. The brand will often determine whether or not customers will purchase anything from the business. The business’s brand is what the customer trusts and believes in. A customer will not buy products or services from a brand they do not believe…
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